Quality Policy

Equal Access Pty Ltd Quality Policy

Equal Access Pty Ltd (incorporating Evacuation Chairs Australia & Luminos Consulting) is passionate about delivering an accessible environment to people with disability. Equal Access Pty Ltd specialises in providing practical advice on disability access issues, as well as selling evacuation chairs to a variety of organisations in the private and public sectors as well as testing for luminance contrast compliance.

Equal Access Pty Ltd are committed to understanding, meeting and exceeding customer and client requirements through continually improving our processes. We are determined to assist clients in delivering a fully accessible “built environment”.

Equal Access Pty Ltd will achieve this by implementing our Quality Management System, drawing upon the principles of ISO 9001:2008. Our System is continually reviewed ensuring it is current, relevant and effective. The quality policy aims to:

  • Work economically with all our clients and customers.
  • Work with all our clients and customers in an ethical and legal manner with written contract agreements.
  • Deliver our projects to clients and customers on time and on budget with the intention of satisfying their expectations.
  • Maintain a level of customer focus with the public that the clients and authorities would be expected to provide themselves.
  • Provide evidence when requested, that all works have been constructed in accordance with the contract specified requirements and our Quality Management System requirements.
  • Employ the processes of continuous improvement and management review to add value to our work and ensure ongoing improvement of our business.
  • Use toolbox meetings with employees and the client with the aim of working safely and without damage to the environment on all projects.
  • Use professional advice where necessary to ensure that our company satisfies the legal requirements of the Health and Safety Acts and any other legislation or legal requirements covering the projects we work on.

Equal Access Pty Ltd has established, implemented and maintained quality objectives which are communicated to each individual in the organisation. The quality objectives aim to:

  • Meet client and customer-specified contractual requirements.
  • Achieve a “right first time” outcome in all cases.
  • Practise “think green” activities within the office environment to reduce personal impact upon the environment.
  • Identify potential health and safety risks on-site.
  • Ensure consistency in the delivery of all business functions.
  • Provide quality verification for all services.

Equal Access Pty Ltd will achieve the above objectives by:

  • Meeting client and customer-specified contractual requirements.
  • Achieving a “right first time” outcome in all cases.
  • Practising “think green” activities within the office environment to reduce personal impact upon the natural environment.
  • Identifying potential health and safety risks on-site.
  • Ensuring consistency in the delivery of all business functions.
  • Providing quality verification for all services.
  • Equal Access Pty Ltd will achieve the above objectives by having suitably trained, competent and committed employees who understand the company objectives and operations of our Quality Management System. We investigate and recommend business improvements. We use a prepared management review agenda to set targets and review our objectives at regular intervals determined by the Director.

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  • Bruce Bromley

The recent Supreme Court of Victoria ruling makes clear that Victorian owners corporations are required...

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  • Bruce Bromley

The use of ‘Expert Judgement’ when assessing a Performance Solution in regard to disability access can leave practitioners open to potential claims under the DDA. Th...

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Disability Access and the New Building Regulations 2018 (Vic Only).

  • May 14, 2018
  • Bruce Bromley

Under the new Victorian Building Regulations introduced June 2, 2018, Regulation 38 states: “Building s...

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