Changing Places Consultants

What are Changing Places Facilities and Why Are They Needed?

Standard accessible toilets are a common sight when you are out and about – you see them at work, at the shops, in hospitals, entertainment venues and at most public places in cities, suburbs and in the country. This is fantastic for people with disability, as it makes outings of all kinds possible, without the worry of finding an accessible toilet when it’s needed.

But how many Changing Places facilities have you seen? The answer, most likely, is not many – and this is something that must change.

Changing Places Consulting Services

Equal Access is a member of the ‘Changing Places’ technical advisory group and are was instrumental in the development of the  Information Guide & Technical Standard for Australia.

We offer a full consulting service to assist with the development of Changing Places facilities. Typical staging is as follows:

Changing Places Schematic Design Review

Desktop review of the architectural documentation and the preparation of an accessibility report that highlights the key access issues to ensure that the proposed works can achieve compliance with the relevant disability access standards and legislation

Changing Places Construction Documentation Review

Desktop review of architectural documentation and preparation of an accessibility report that highlights the key access issues to ensure that the proposed works can achieve compliance with the relevant disability access standards and legislation. This assessment includes reviewing all fittings and fixture schedules.

Changing Places as-built Review and Certification

Desktop review of architectural documentation, including fittings and fixtures schedules, photographs of the as-built facility, completed ACD inspection form and provide certification for issuing to ACD.

What is Changing Places?

Changing Places is a project that aims to raise awareness around Australia and across the world, about the need for full-sized change tables and hoists in public toilets. Changing Places began in the UK in 2005 and is made up of a group of organisations working together to support the rights of people that require a higher level of physical support when in the community. The group advocates for Changing Places facilities to be installed in all big public places so people everywhere, including people with disability, can enjoy their community.

You may not know where to find a Changing Places facility – or even what they are. Changing Places facilities are accessible to people with high support needs and they are very different from standard accessible toilets. Standard accessible toilets are suitable for people with disability who can independently use a toilet and can transfer themselves safely to and from their wheelchair.

Changing Places facilities are provided for use by people with high physical support needs and their carer, or carers. This includes people with multiple learning disabilities and other serious impairments such as muscular dystrophy, spinal injuries, acquired brain injury or multiple sclerosis.

Why are Changing Places facilities important?

MCG Changing Places Entry Sign

For people who require the assistance of a carer, Changing Places facilities make a huge difference when they are out and about. They provide a clean, safe and appropriate place for them to change and use the toilet when they are travelling or visiting public places – which is something that most people take for granted.

Unfortunately, all too often, adequate facilities are not available for people that require a higher level of pysical support when in the community. This forces them to be changed on a dirty and unhygienic toilet floor and to use facilities that are not suitable. This situation is undignified and in many cases, it forces people with high physical support needs or impairment to not go out at all.

What makes a Changing Places facility different?

There are a number of essential requirements that make up a Changing Places facility. It must have enough space, the right equipment and provide a safe and clean environment.

MCG Changing Places - Toilet Backrest & Grab Rails

Peninsula Toilet Backrest & Grab Rails

Peninsula toilet

A Changing Places facility must include a peninsula toilet, with room on either side for up to two carers. This is unlike a standard accessible toilet which is often placed right next to the wall and is an important feature as it allows the carers to stand on either side of the toilet to assist. There also needs to be adequate space in a designated changing area for the person with a disability and up to two carers to move freely, plus a screen or curtain to provide privacy.

It should be noted that providing a peninsula toilet will not meet the prescriptive requirements of an AS 1428.1:2009 accessible toilet therefore Changing Places toilets must be provided in addition to a standard accessible toilet.


Change table and hoist

MCG Changing Places - Change Table & HoistIn terms of equipment, Changing Places facilities must include a height-adjustable adult-sized changing bench and a room coverage hoist system to assist the carers when lifting the person requiring assistance.

In addition to the above, all Changing Places toilets should include a non-slip floor for safety. And for hygiene, there must also be a wipes dispenser to clean the change table after user and a large waste bin for disposable pads.

Where should Changing Places facilities be available?

Ideally, Changing Places facilities should be available everywhere that you would find a public toilet. This includes places like airports, train stations, city centres, entertainment venues, shopping centres, libraries, hospitals and service stations.

It’s important to provide both standard accessible toilets and Changing Places toilets for the public and to note they are not interchangeable, as they cater to different user groups who have quite different needs.

What does the law say about Changing Places facilities?

Currently, there is no requirement in the Building Code of Australia that requires that the type of equipment you would find in a Changing Places toilet to be provided in a standard accessible toilet. Under the Building Code of Australia (BCA) or Disability (Access to Premises – Buildings) Standards 2010 the provision of Changing Places facilities must be in addition to the legislated required accessible toilets, not as a replacement.

If you are considering installing a Changing Places facility, or you’re a builder looking for information on design guidelines, there are now four recommended Changing Places designs for Australia that are available to view and download. For a facility to be a registered Changing Place facility you must design to these specifications or have any variations approved by the Changing Places Team.

Equal Access is proud to have assisted Changing Places in creating these guidelines and to support the project and its aim to install more of these facilities throughout the country.

In closing

For people with high physical support needs and other serious impairments, and for the people who care for them, having access to Changing Places facilities in big public places makes a huge difference to their lives. It allows them to enjoy all their community has to offer – from public events and leisure activities to simple outings to the shops.

As more Changing Places facilities are built and installed throughout Australia, more people are able to get out and enjoy life to the fullest, without the fear and stress of not having appropriate facilities to use as needed. The Changing Places project has already had a massive impact on many people’s lives, and through their ongoing efforts, they will continue to do so.

Changing Places Equal Access Group has consulted on

As of August 2020



  1. Melbourne Cricket Ground
  2. Rod Laver Arena
  3. National Museum of Australia
  4. Chadstone Shopping Centre
  5. Bendigo (Hargreaves Street, Bendigo)
  6. Bicentennial Park, Chelsea
  7. Echuca (438-454 High Street, Echuca)
  8. Deakin University, Burwood Campus
  9. Anzac Park, Craigieburn
  10. Bunjil Place, Narre Warren
  11. RMIT Bundoora Building 202
  12. RMIT University, Carlton Campus – Building 94
  13. RMIT University, Brunswick Campus – Building 514
  14. RMIT University, Melbourne City Campus – Building 57
  15. Westfield Coomera, QLD
  16. 24 Camden Valley Way, Elderslie
  17. Craigieburn Regional Aquatic and Leisure Centre
  18. Swanston Street, Melbourne
  19. Kingborough Community Hub, Tasmania
  20. Riding for the Disabled (Barker Road, Heatherton, Victoria)
  21. Octavia Street, Mornington
  22. Dandenong Municipal Offices
  23. BP Ballina
  24. Melton Waves Leisure Centre
  25. Simmons Park, Tasmania
  26. Winchelsea (28 Hesse Street, Winchelsea)
  27. Anglesea (78 Great Ocean Road, Anglesea)
  28. Norris Bank
  29. Deep Creek Complex, 62 Cameron Way, Pakenham
  30. Thornlands Community Park
  31. Bank Street, Yarrawonga
  32. Wagga Wagga City Council Changing Place
  33. Alfred Health
  34. Lake Pertobe, Warrnambool
  35. Cato Street Car Park Redevelopment, Prahran Vic

In process:

  1. St Vincent’s Public Hospital
  2. Dubbo Health
  3. Sunshine Plaza, Maroochydore QLD
  4. GMHBA Stadium, Geelong
  5. Crown Residence, 1 Barangaroo Place, Sydney
  6. Cairns Central
  7. King Street, Hastings
  8. Bank Street, Yarrawonga
  9. Northland Shopping Centre, Victoria
  10. Erina Fair Shopping Centre, NSW
  11. Point Leo, VIC
  12. Gunyama Park & Green Square Aquatic Centre, NSW
  13. Broome Recreation & Aquatic Centre
  14. Maryborough Sports & Leisure Centre
  15. Eltham Leisure Centre
  16. Perth DFO
  17. Maude Street Bus Exchange
  18. Bendigo Railway
  19. City of Darebin
  20. Carpentaria Disability Services, NT
  21. Tobruk Memorial Pool
  22. Wells St, Frankston
  23. North Gardens, Ballarat
  24. Oak Park Sports and Aquatic Centre

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