DSAPT Part 27 Information |
Schedule 27 - Part 27 (Information) Amendments |
1 | 27.1 Access to information about transport services | Subsection 27.1(1): General information to be accessible | Conveyances, premises & infrastructure | Numbering updated at subsection 27.1(1) to reflect modern drafting practices. | No other effect. | N/A - administrative amendment only. |
2 | 27.1 Access to information about transport services | Subsection 27.1(1): General information to be accessible | Conveyances, premises & infrastructure | Wording added. | Added ‘provided by an operator or provider’ after the words ‘transport services’ for clarity in relation to access about transport services. | N/A - administrative amendment only. |
3 | 27.1 Access to information about transport services | Subsection 27.1(2)&(3): Types of general information | Conveyances, premises & infrastructure | Subsection 27.1(2) added. | New section confirms that general information about transport services cannot be provided only by online format. New section confirms that general information about transport services includes timetables, routes, fares, payment methods, next stop information and next service information. | At the end of the 5yr transition period subsections 27.1(2) & 27.1(3) apply to Operators and Providers of: - New and existing conveyances including existing trains and trams; &
- New and existing premises & infrastructure.
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4 | 27.1 Access to information about transport services | Subsection 27.1(4): Application table | Conveyances, premises & infrastructure | Application table added into subsection 27.1(4). | For application purposes. | N/A - administrative amendment only. |
5 | 27.2 Direct assistance to be provided | Subsection 27.2(1): Direct assistance by staff | Conveyances, premises & infrastructure | Numbering updated at subsection 27.2(1) to reflect modern drafting practices. | No other effect. | N/A - administrative amendment only. |
6 | 27.2 Direct assistance to be provided | Subsection 27.2(1): Direct assistance by staff | Conveyances, premises & infrastructure | Subsection 27.2(1) amended. | Clause updated to clarify who is responsible for providing direct assistance to information - public transport operators and providers. | No rule applies. |
7 | 27.2 Direct assistance to be provided | Subsection 27.2(2)&(3): Infrequently requested formats of information | Conveyances, premises & infrastructure | Application table repealed and substituted as well as new sub sections 27.2(2)&(3) inserted. | New subsections include the requirement for operators and providers to provide infrequently requested formats of information to be provided in a timely manner where they are not available immediately with direct assistance to be provided to provide equivalent access to the information until the passengers’ request for the alternative format is presented. | At the end of the 5yr transition period subsections 27.1(2) & 27.1(3) apply to Operators and Providers of: - New and existing conveyances including existing trains and trams; &
- New and existing premises & infrastructure.
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8 | 27.3 Size and format of printing Heading change: 27.3 Size and format of printing on request | Subsection 27.3(1)-(4): Print specifics for information | Conveyances, premises & infrastructure | Heading amendment. | Heading amendment to confirm clause intent. | Applies to new or updated information provided to the public on/after the commencement day. |
9 | 27.3 Size and format of printing | Subsection 27.3(1)&(2): Large print format | Conveyances, premises & infrastructure | Subsections 27.3(1)&(2) repealed and substituted. | New subsections clarify the requirements on operators and providers of all assets to reproduce large print, where requested by a passenger including font size, font and contrasting all retained from the previous requirements and additional specifications relating to font weight and text justification. | Applies to new or updated information provided to the public on/after the commencement day. |
10 | 27.3 Size and format of printing | Subsection 27.3(4): Application table | Conveyances, premises & infrastructure | Application table repealed and substituted into subsection 27.3(4) to reflect modern drafting practices. | No other effect. | Applies to new or updated information provided to the public on/after the commencement day. |
11 | 27.4 Access to information about location | Subsection 27.4(1): Access to information on whereabouts | Conveyances | Wording amendment to section 27.4. | Amended wording clarifies that it is the operator and providers responsibility to provide the same level of access to passengers on their whereabouts during their journey. | No rule applies. |
12 | 27.4 Access to information about location | Subsection 27.4(2): Access to information on whereabouts | Conveyances | Application table repealed and substituted into subsection 27.4(2) to reflect modern drafting practices. | No other effect. | N/A - administrative amendment only. |
13 | 27.5 Braille in embossed format | Subsection 27.5(1)-(5): Braille embossed format provision & features | Conveyances, premises & infrastructure | New section added. | New requirements for embossed braille formats that must be provided to passengers e.g. Grade 1 braille (uncontracted) & Grade 2 braille (contracted). | Applies at the end of the 5yr transition period to Operators and Providers of: - New and existing conveyances including existing trains and trams; &
- New and existing premises & infrastructure.
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27.6 Information about stops should be given during public transport journey | Subsection 27.6(1)&(2): visible & audible announcements | Conveyances* *Except taxis & aircraft | New section added. | New section that requires visual and audible information to be provided to passengers from priority seating and wheelchair allocated space access while they are onboard a conveyance to clearly identify the next stop and allow an exit at the correct stop. The information presented onboard must also identify which side/door/gate to exit from at each stop if this varies between stops to avoid confusion when exiting. | Applies to: - New conveyances; &
- Information displays and hearing augmentation systems installed on/after the commencement day.
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27.7 Online information about public transport services must be accessible | Subsection 27.7(1)&(2): Digital services | Conveyances, premises & infrastructure | New section added. | New section that requires information about public transport services provided in an online format by public transport operators and providers e.g. website or mobile web system to achieve a minimum standard of web accessibility - Level AA under section 5.2.1 of WCAG (Web Content Accessibility Guidelines). | Applies to new or substantially refurbished/altered digital services provided on/after the commencement day. |
27.8 Information provided during disruptions | Subsection 27.8(1)-(4): Informing passengers | Conveyances, premises & infrastructure | New section added. | New section requires information during planned disruptions to be provided in a variety of formats and with as much notice as possible (except emergencies e.g. fire evacuation or police operation) and where this is not possible, direct assistance must be provided to passengers with disability. | Applies at the end of the 5yr transition period to Operators and Providers of: - New and existing conveyances including existing trains and trams; &
- New and existing premises & infrastructure.
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27.9 Communicating accessibility features of conveyances, premises and infrastructure | Subsection 27.9(1)&(2): Identifying & communicating access barriers | Conveyances, premises & infrastructure | New section added. | New section requires that where there are barriers to access across the network for passengers with disability, the barriers are identified and solutions offered as well as publishing easy to understand & consistent information on the level of access provided. | Applies at the end of the 5yr transition period to Operators and Providers of: - New and existing conveyances including existing trains and trams; &
- New and existing premises & infrastructure.
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27.10 Information and communication technology must be accessible | Subsection 27.10(1)&(2): Accessible means | Conveyances, premises & infrastructure | New section added. | New section requires that any information & communication technology provided by an operator or provider intended for public use must be accessible for persons with disability. | Applies to information and communication technology procurements on/after the commencement day. |
Amdt No. | DSAPT Reference | Subsection/ Description | Applies to: | DSAPT Amendment 2026 | Summary of Changes | Part 35: Application Rule |
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DSAPT Part 28 Booked services |
Schedule 28 - Part 28 (Booked services) Amendments |
1 | 28.1 Notice of requirement for accessible travel | Subsection 28.1(1): Advance notice | Conveyances-aircraft, coaches, ferries, dial-a-ride services, trains | Numbering updated at subsection 28.1(1) to reflect modern drafting practices. | No other effect. | N/A - administrative amendment only. |
2 | 28.1 Notice of requirement for accessible travel | Subsection 28.1(2): Application table | Conveyances-aircraft, coaches, ferries, dial-a-ride services, trains | Application table repealed and substituted into subsection 28.1(2) to reflect modern drafting practices. | No other effect. | N/A - administrative amendment only. |
3 | 28.2 Period of notice of requirement for accessible travel | Subsection 28.2(1): Equal access to advance notice | Conveyances- coaches, ferries, dial-a-ride services, trains | Numbering updated at subsection 28.2(1) to reflect modern drafting practices. | No other effect. | N/A - administrative amendment only. |
4 | 28.2 Period of notice of requirement for accessible travel | Subsection 28.2(2): Application table | Conveyances- coaches, ferries, dial-a-ride services, trains | Application table repealed and substituted into subsection 28.2(2) to reflect modern drafting practices. | No other effect. | N/A - administrative amendment only. |
5 | 28.3 Location of carers, assistants and service animals Heading change: 28.3 Location of carers, assistants and assistance animals | Subsection 28.3(1)-(4): Heading | Conveyances-aircraft, coaches, ferries, dial-a-ride services, trains | Heading amended to change wording. | New heading amendment. | No rule applies. |
6 | 28.3 Location of carers, assistants and service animals | Subsection 28.3(1): Co-location of passengers, carers and assistance animals | Conveyances-aircraft, coaches, ferries, dial-a-ride services, trains | Wording amended at subsection 28.3(1). | ‘Service animals’ changed to ‘assistance animals’ to align with DSAPT and DDA terminology in relation to co-locating carers, assistants and assistance animals on conveyances. | No rule applies. |
7 | 28.3 Location of carers, assistants and service animals | Subsection 28.3(3): Assistance animal to remain with the passenger on board | Conveyances-aircraft, coaches, ferries, dial-a-ride services, trains | Wording amended at subsection 28.3(3). | ‘Service animals’ changed to ‘assistance animals’ to align with DSAPT and DDA terminology in relation to ensuring assistance animals can remain with the passenger without affecting the access paths while on board a conveyance. | No rule applies. |
8 | 28.3 Location of carers, assistants and service animals | Subsection 28.3(4): Application table | Conveyances-aircraft, coaches, ferries, dial-a-ride services, trains | Application table repealed and substituted into subsection 28.3(4) to reflect modern drafting practices. | No other effect. | No rule applies. |
9 | 28.4 Accessible seats to be available for passengers with disabilities Heading change: 28.4 Accessible seats on booked services available for passengers with disabilities | Subsection 28.4(1)-(5): Heading | Conveyances-aircraft, coaches, ferries, dial-a-ride services, trains | Heading amendment. | New section heading to clarify clause intent. | N/A - administrative amendment only. |
10 | 28.4 Accessible seats to be available for passengers with disabilities | Subsection 28.4(3)&(4): Booking seats | Conveyances-aircraft, coaches, ferries, dial-a-ride services, trains | New subsections 28.4(3) & (4) added. | New subsections to ensure passengers with disability can book seats according to their needs within the conveyance where accessible seats/spaces are available as well as accommodating the ability to book specific travel classes where different classes of travel are offered. | Applies to new and existing conveyances including existing trains and trams after the 5yr transition period. |
11 | 28.4 Accessible seats to be available for passengers with disabilities | Subsection 28.4(5): Application table | Conveyances-aircraft, coaches, ferries, dial-a-ride services, trains | Application table repealed and substituted into subsection 28.4(5). | No other effect. | N/A - administrative amendment only. |